ABOUT OUR COMPANY
Decades of call center expertise behind every conversation.
PureConnect Solutions Inc. is based in Youngstown, Ohio and serves clients across North America. We are a fast-growing call center backed by over 40 years of combined industry experience.
Our leadership team has worked across sales, customer service, and outbound operations for decades. We understand volume. We understand compliance. We understand results.
40+
Years of Industry Experience
32
Active Business Clients
24/7
Coverage Across North America
INBOUND CALL SERVICES
Your customers reach a live, trained agent every time. Our inbound teams handle customer support, order processing, scheduling, overflow, and after-hours coverage. We represent your brand with consistency, accuracy, and professionalism across every call.
OUTBOUND CALL SERVICES
Our outbound teams drive action and results. We manage sales calls, lead qualification, appointment setting, follow-ups, retention, and win-back campaigns. Each campaign follows approved scripts, compliance standards, and performance tracking.
QUALITY ASSURANCE AND CALL MONITORING
Every call matters. Our QA process includes call monitoring, scoring, and coaching to maintain consistency and compliance. You receive insight into performance without managing day-to-day oversight.
CRM INTEGRATION AND REPORTING
We integrate with your CRM to keep data clean and accessible. You receive clear reporting on call volume, outcomes, and agent performance. Visibility stays simple and actionable.
OUR CLIENTS
We Believe Every Client Is a Valuable Long-Term Partner
